These Terms of Service govern the use of the messmatplant website and the purchase of any products from FLORAL PASSION SG PTE. LTD.. By accessing our website and placing an order, you agree to be bound by these terms, which are drafted in accordance with Singaporean law and the European Union Consumer Rights Directive.

1. Corporate Identity

   messmatplant is a brand owned and operated by FLORAL PASSION SG PTE. LTD., a company incorporated in Singapore.
   Registration Number (UEN): 201825547K
   Registered Office: 25 International Business Park, German Centre, Singapore 609916

2. Shipping and Delivery

   We facilitate delivery to customers within the European region through established premium logistics partners, including DHL, FedEx, and UPS Priority services.
   Transit Time: The estimated delivery window is 6 to 12 working days.
   Tracking: Automated notifications are dispatched to your registered email address at key milestones, including order dispatch, arrival at the logistics hub, and local delivery stages.
   Risk of Loss: In compliance with European consumer protection standards, the risk of loss or damage to the goods remains with FLORAL PASSION SG PTE. LTD. until the items are physically received by the consumer or a designated third party.
   Delayed Delivery: Should an order exceed the standard transit time, we will initiate a formal investigation with the carrier. Based on the outcome of the investigation, we will provide a full refund or a replacement dispatch as appropriate.

3. Right of Withdrawal (14-Day Cooling-Off Period)

   In accordance with European Union law, customers residing in the EU or EEA have the right to withdraw from their purchase within 14 days of receiving the goods without providing a reason. To exercise this right, you must inform us of your decision via a clear statement sent to repotting@messmatplant.com.

4. Damaged or Defective Goods

   We are committed to delivering products in excellent condition. If you receive an item that is damaged or defective:
   Please contact our customer support team via email within the statutory period.
   Provide photographic evidence of the issue.
   Upon verification of the damage, we will process a refund or send a replacement. In such instances, we do not require the physical return of the damaged item.

5. Governing Law

   These terms are governed by the laws of Singapore. However, as we provide services to the European market, mandatory consumer protection laws of the customer’s country of residence will be respected.

6. Limitation of Liability

   While we strive to provide a seamless shopping experience, our liability is limited to the purchase price of the items bought. We shall not be held liable for indirect or consequential losses arising from the use of our products.

7. Contact Information

   For all enquiries related to these terms, please contact:
   FLORAL PASSION SG PTE. LTD.
   Email: repotting@messmatplant.com
   Telephone: +65 65962500