This Shipping & Delivery Policy outlines the logistics framework for messmatplant, operated by FLORAL PASSION SG PTE. LTD. We are committed to providing a transparent and efficient delivery service for our customers across the European region.

1. Dispatch Location

   All orders are processed and dispatched directly from our corporate facility in Singapore:
   FLORAL PASSION SG PTE. LTD.
   25 International Business Park, German Centre, Singapore 609916

2. Shipping Destinations and Partners

   We provide shipping services exclusively to the European market. To maintain professional service standards, we collaborate with premier global logistics providers, including DHL, FedEx, and UPS Priority services.

3. Estimated Delivery Timelines

   Transit Time: The standard estimated window for delivery is 6 to 12 working days following order processing.
   Order Tracking: We utilise an automated tracking system to keep you informed. Notifications will be sent to the email address provided at the time of purchase during critical stages, including:
   Initial dispatch from our facility.
   Arrival at major international logistics hubs.
   Commencement of local delivery to your final destination.

4. Delivery Oversight and Risk

   In accordance with the European Union Consumer Rights Directive, the responsibility for the condition of the goods remains with FLORAL PASSION SG PTE. LTD. until the items are physically in your possession.
   Should a shipment exceed the standard delivery window of 12 working days, we will initiate a formal investigation with the respective carrier. Based on the findings of this inquiry:
   If the parcel is confirmed as delayed or lost in transit, we will offer a full refund or a complimentary reshipment, depending on your preference.

5. Order Accuracy

   Customers are responsible for ensuring that the provided shipping address and contact details are accurate and complete. We rely on this information to facilitate successful delivery.

6. Customs and Duties

   For shipments entering the European region, we manage the logistics to ensure compliance with local import regulations. Any applicable taxes or duties are handled in accordance with international trade standards to ensure clarity for the consumer.

7. Contact Information

   For any enquiries regarding your shipment or to report a delay, please contact our support team:
   Email: repotting@messmatplant.com
   Telephone: +65 65962500
   Business Hours: Monday to Friday, Standard Singapore Time (SGT).