This Refund & Return Policy outlines the procedures for cancellations, returns, and refunds for customers of messmatplant, operated by FLORAL PASSION SG PTE. LTD. Our policies are designed to be fully compliant with the Singapore Personal Data Protection Act and the European Union Consumer Rights Directive.

1. Right of Withdrawal (14-Day Cooling-Off Period)

   In accordance with European consumer protection laws, customers residing in the European Union or European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receiving the goods without giving any reason.
   To exercise this right, you must inform us of your decision via a clear statement sent to repotting@messmatplant.com. Once notified, we will provide instructions for the return. The goods must be sent back to our registered facility at:
   FLORAL PASSION SG PTE. LTD.
   25 International Business Park,German Centre,Singapore 609916

2. Damaged or Defective Goods

   We take great care in the preparation of our products. However, if your item arrives damaged or with a functional defect, you are entitled to a resolution:
   Notification: Please contact us via email within the statutory period after delivery.
   Evidence: Provide clear photographic evidence of the damage or defect.
   Resolution: Upon verification, we will process a full refund or a replacement. In these specific cases, you are not required to return the damaged item to us.

3. Delivery Issues & Lost Shipments

   We utilize premium carriers including DHL, FedEx, and UPS Priority with an estimated transit time of 6 to 12 working days.
   Tracking: Automated tracking updates are sent to your registered email at dispatch, arrival at logistics hubs, and local delivery stages.
   Investigations: If your order has not arrived within the standard timeframe, we will conduct a formal investigation with the carrier.
   Outcome: Following the investigation, if the parcel is confirmed delayed beyond reasonable limits or lost, we will issue a full refund or a replacement dispatch.

4. Refund Processing

   Approved refunds will be processed back to the original payment method used during the transaction.
   Accepted Payment Methods: This includes Visa, Mastercard, American Express, as well as Apple Pay, Google Pay, and recognized electronic wallets.
   Timeline: While we initiate refunds promptly, the time taken for the funds to appear in your account depends on your financial institution’s processing times.

5. Return Shipping Costs

   For “Right of Withdrawal” returns (non-defective items), the customer is responsible for the direct cost of returning the goods to our facility in Singapore, unless otherwise agreed. We recommend using a tracked shipping service to ensure the safe arrival of your return.

6. Contact Information

   For all refund and return enquiries, please contact our administrative team:
   FLORAL PASSION SG PTE. LTD.
   Email: repotting@messmatplant.com
   Telephone: +65 65962500
   Address: 25 International Business Park, German Centre, Singapore 609916