This Privacy Policy outlines how FLORAL PASSION SG PTE. LTD. (referred to as “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from messmatplant. We are committed to complying with the Singapore Personal Data Protection Act (PDPA) and the European Union General Data Protection Regulation (GDPR).

1. Data Controller

   For the purposes of applicable data protection laws, FLORAL PASSION SG PTE. LTD. is the data controller responsible for your personal data.
   Company Name: FLORAL PASSION SG PTE. LTD.
   Registration Number: 201825547K
   Registered Office: 25 International Business Park, German Centre, Singapore 609916
   Contact Email: repotting@messmatplant.com

2. Personal Data We Collect

   We collect information necessary to process your orders and provide our services, which may include:
   Contact Information: Name, email address, and telephone number.
   Shipping Information: Delivery address and billing address.
   Transaction Information: Details about products purchased and order history.

3. Payment Processing

   To provide a reliable purchasing experience, we utilise Stripe as our third-party payment processor. When you make a purchase, your payment details (such as credit card information) are collected directly by Stripe. We do not store or have access to your full payment card details. Stripe’s use of your personal information is governed by their own Privacy Policy and service terms.

4. Purpose of Data Usage

   Your data is processed for the following legal bases:
   To fulfil our contractual obligations (processing and delivering your order).
   To comply with legal and tax obligations.
   To communicate with you regarding your enquiries or order status.

5. Data Retention

   We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
   Transaction Records: In accordance with Singaporean and European tax laws, transaction-related data is typically retained for a period of 7 years.
   General Enquiries: Correspondence not resulting in a transaction is retained for a period of 2 years from the date of last contact, unless a longer retention period is required by law.

6. Your Rights

   Under the GDPR and PDPA, you have specific rights regarding your personal data, including:
   The right to access the personal data we hold about you.
   The right to request the correction of inaccurate data.
   The right to request the erasure of your data under certain conditions.
   The right to withdraw consent for data processing at any time.
   To exercise these rights, please contact us at repotting@messmatplant.com.

7. International Data Transfers

   As a Singapore-based company serving customers in Europe, your data will be transferred and stored outside of the European Economic Area (EEA). We ensure that such transfers are conducted in compliance with legal frameworks that provide an adequate level of data protection.

8. Updates to This Policy

   We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. The date of the last update will be noted at the top of the policy.